Help?
Help?
Here at SexDolls.com we want only the best for our customers and this comes from two simple core values: quality products and quality support. Buying a sex doll is a big commitment.
As a high value item, we understand that these are not simply sex toys, these are longterm investments. This is why we offer a comprehensive SD Guarantee which protects our customers from buying anything other than the very best quality sex doll in perfect condition.
Having a proper guarantee on a high value item is very important. The sex doll industry has seen many unscrupulous vendors who will advertise high quality dolls and delivery a sub-quality or damaged item.
We want to ensure that there is complete peace-of-mind and 100% satisfaction upon delivery of your doll, so we offer the comprehensive SD Guarantee to all customers.
No matter what country you live in, you’re covered. Each of our valuable customers should receive exactly what is advertised or we will cover any problems as part of the SD Guarantee. There is no “opt-in” and you do not need to do anything, you’re automatically covered.
As soon as you’ve placed your order – our team begin the build of your doll. Each product you purchase, whether a sex doll or sex doll accessory, you can rest assured that we will guarantee it’s delivery in perfect condition.
For the SD guarantee to be valid, any discrepancies found with you items must be reported to us within 24 hours after receiving your doll. Contact us, or email support at support (at) sexdolls.com
When reporting any issues, please be sure to include as much detail in your description as possible with detailed photo and/or video evidence.
We take all claims extremely seriously and so you are required to provide supporting evidence each detail mentioned in your claim.
You are also required to provide high quality photo and/or video evidence of the entire box in which your item has arrived, from all angles. This will also include any photo evidence provided by the courier at the time of delivery. If we are not able to obtain this from the courier, then you are required to provide the couriers photo evidence, as the legal recipient.
It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.
Furthermore, we will not cover the following:
Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.
Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.
Make-up – each dolls make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.
Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.
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